Habiba Farzand (University of Glasgow), Florian Mathis (University of Glasgow), Karola Marky (University of Glasgow), Mohamed Khamis (University of Glasgow)

Contact Tracing Apps (CTAs) have been developed and deployed in various parts of the world to track the spread of COVID-19. However, low social acceptance and the lack of adoption can impact CTA effectiveness. Prior work primarily focused on the privacy and security of CTAs, compared different models, and studied their app design. However, it remains unclear (1) how CTA privacy is perceived by end-users; (2) what reasons behind low adoption rates are, and (3) what the situation around the social acceptability of CTAs is. In this paper, we investigate these aspects by surveying 80 participants (40 from Australia, 40 from France). Our study reveals interesting results on CTA usage, experiences, and user perceptions. We found that privacy concerns, tech unawareness, app requisites, and mistrust can reduce the users’ willingness to use CTAs. We conclude by presenting ways to foster public trust and meet users’ privacy expectations that in turn support CTA’s adoption.

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Ran Elgedawy (The University of Tennessee, Knoxville), John Sadik (The University of Tennessee, Knoxville), Anuj Gautam (The University of Tennessee, Knoxville), Trinity Bissahoyo (The University of Tennessee, Knoxville), Christopher Childress (The University of Tennessee, Knoxville), Jacob Leonard (The University of Tennessee, Knoxville), Clay Shubert (The University of Tennessee, Knoxville), Scott Ruoti (The University of Tennessee,…

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Zaina Aljallad (University of Central Florida); Wentao Guo (Pomona College); Chhaya Chouhan, Christy Laperriere (University of Central Florida); Jess Kropczynski (University of Cincinnati); Pamela Wisnewski (University of Central Florida); Heather Lipford (University of North Carolina at Charlotte)

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Dr. Eric Eide (University of Utah)

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Reethika Ramesh (University of Michigan), Leonid Evdokimov (Independent), Diwen Xue, Roya Ensafi (University of Michigan)

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