Nikolas Pilavakis, Adam Jenkins, Nadin Kokciyan, Kami Vaniea (University of Edinburgh)

When people identify potential malicious phishing emails one option they have is to contact a help desk to report it and receive guidance. While there is a great deal of effort put into helping people identify such emails and to encourage users to report them, there is relatively little understanding of what people say or ask when contacting a help desk about such emails. In this work, we qualitatively analyze a random sample of 270 help desk phishing tickets collected across nine months. We find that when reporting or asking about phishing emails, users often discuss evidence they have observed or gathered, potential impacts they have identified, actions they have or have not taken, and questions they have. Some users also provide clear arguments both about why the email really is phishing and why the organization needs to take action about it.

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Browser Permission Mechanisms Demystified

Kazuki Nomoto (Waseda University), Takuya Watanabe (NTT Social Informatics Laboratories), Eitaro Shioji (NTT Social Informatics Laboratories), Mitsuaki Akiyama (NTT Social Informatics Laboratories), Tatsuya Mori (Waseda University/NICT/RIKEN AIP)

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Kids, Cats, and Control: Designing Privacy and Security Dashboard...

Jacob Abbott (Indiana University), Jayati Dev (Indiana University), DongInn Kim (Indiana University), Shakthidhar Reddy Gopavaram (Indiana University), Meera Iyer (Indiana University), Shivani Sadam (Indiana University) , Shirang Mare (Western Washington University), Tatiana Ringenberg (Purdue University), Vafa Andalibi (Indiana University), and L. Jean Camp(Indiana University)

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Can a Cybersecurity Question Answering Assistant Help Change User...

Lea Duesterwald (Carnegie Mellon University), Ian Yang (Carnegie Mellon University), Norman Sadeh (Carnegie Mellon University)

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REaaS: Enabling Adversarially Robust Downstream Classifiers via Robust Encoder...

Wenjie Qu (Huazhong University of Science and Technology), Jinyuan Jia (University of Illinois Urbana-Champaign), Neil Zhenqiang Gong (Duke University)

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